Return and Refund Policy

Last Updated: August 12, 2026

Thank you for shopping with Omnivoty. We are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a clear and simple return process.

1. Return & Exchange Period

We accept return and exchange requests within 30 days after the delivery date.

To be eligible for a return or exchange:

• The item must be unused and in its original condition.

• The product must include original packaging and accessories.

• Proof of purchase or order information must be provided.

• The return request must be submitted within 30 days of delivery.

2. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team:

Email: randeemarkgraf9207@outlook.com

Please include:

• Order number

• Customer name

• Reason for return or exchange

• Photos or relevant information if the item has an issue

Our team will review your request and provide further instructions.

3. Free Return & Exchange Policy

Omnivoty provides 30-day free returns and exchanges for eligible orders.

If you receive:

• A defective product

• A damaged item

• An incorrect item

please contact us and we will assist you with the return or replacement process.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund approval status.

Approved refunds will be:

• Issued to the original payment method.

• Processed within 5-10 business days after approval.

Please note that your bank or payment provider may require additional time to complete the transaction.

5. Items Not Eligible for Return

Returns may not be accepted for:

• Items damaged due to improper use.

• Items returned after the 30-day period.

• Products missing original packaging or components.

6. Contact Us

If you have any questions regarding returns or refunds, please contact:

Email:
randeemarkgraf9207@outlook.com